Delivery Information

Delivery Information

Please note that palletised delivery is officially a ‘kerbside’ service, and therefore it is at the driver’s discretion as to how far it will be moved after it is pushed off the tail lift.

How do you perform delivery?

All palletised products are performed with a tail lift vehicle that is about the size of a bin lorry.

How is delivery with a tail lift vehicle made?

Pallet/s are offloaded from a lorry with a tail lift at the rear (see picture below). The pallet is moved with a special hand trolley from the tail lift platform onto the ground and then moved along the ground as far as the driver can take it. Providing the surface is hard and flat, such as concrete or tarmac, the driver may offer to move the pallet some distance from the truck for your convenience.

Please note that palletised delivery is officially a \kerbside\ service, and therefore it is at the driver\s discretion as to how far it will be moved after it is pushed off the tail lift. This may mean a pallet is placed on the roadside leaving you to manually handle the goods and you are advised to have organised assistance if needed.

The driver will not be able to move or push the pallet over soft, bumpy or steeply inclined surfaces as the trolley wheels are usually too small to cope with this. It is critical that customers understand this, as a refusal to move the pallet into a garage or alleyway can lead to disappointment for those who are unaware of the limitations of this type of delivery method.

Will you refund me if my order is damaged?

If an order is damaged on arrival, you may reject the goods outright and the driver will return it to our warehouse. If possible, call us immediately before doing so. Provided you make a note on the delivery documents, there will be a refund or replacement free of charge. If you decide that you can use part or all of the goods despite some damage, you may decide to keep the goods and we will offer some form of compensation for the unusable part of the order. In such cases, we always ask for photographic evidence of the damaged items.